Customer Service Locations

Tower City Rapid Station
Cleveland, OH 44113

Phone: 216-566-5148 Fax: 216-781-4484
Hours: 7a.m.-6p.m. Mon-Fri
Services provided: 

  • Pass and farecard sales and information
  • Timetables, service brochures, system maps
  • Lost and found info
  • Complaints, commendations and suggestions

RTA Main Office
1240 W 6th Street
Cleveland, OH 44113

Phone: 216-566-5285
Hours: 8a.m.-4:30p.m. Mon-Fri
Services provided: 

  • Timetables, service brochures, and system maps
  • ADA registration and transit ID cards for senior citizens and persons with disabilities

RTAnswerline: 216-621-9500 (select 1 for English, 2 for Spanish) | TDD 216-781-4271

  • Customer feedback: For commendations, suggestions, inquiries, or complaints, please use our Online Feedback Form or select option 4 from the telephone menu.
  • www.rideRTA.com/feedback
  • ADA and Paratransit elegibility information, select option 4.
  • Paratransit trips and services, select option 3.
  • Trip planning information is available through Google Transit.
  • Operator-assisted trip planning, fare, and services information, select option 2. Hours: Monday - Friday, 7a.m.-6p.m. and Saturday 8a.m.-4:30p.m.
  • Tower City customer service: select option 4. Hours: Monday - Friday, 7a.m.-6p.m.

Fraud Hotline: 216-781-4080

Accessible 24/7. Contact RTA's Internal Audit Department if you suspect any behavior or activity related to:

  • Fraud: Forgery, misappropriations of funds, improper handling of money or transactions, or selling of confidential internal information
  • Abuse: Intentional, wrongful, or improper use of resources or misuse of rank, position, or authority that causes the loss or misuse of resources
  • Waste: Loss or misuse of RTA resources resulting from deficient practices, system controls, or decisions
  • Theft: The act of taking tangible assets from the organization unlawfully
  • Ethics Violation: Any behavior or practice of an employee in direct violation of RTA’s Code of Ethics.

Other Contacts

ADA Information and Registration (Main Office, 1240 W 6th)
Open: Monday - Friday, 8a.m.-4:30p.m.
Phone: 216-566-5285
E-mail

Customer Service Center (Tower City)
Open: Monday - Friday, 7a.m.-6p.m.
Phone: 216-566-5148
Online Feedback Form

General Manager's Office
For complaints, commendations, and suggestions, please use our Online Feedback Form or call the complaint line at 216-566-5227.
For all other concerns, e-mail the General Manager directly

Human Resources
Phone: 216-566-5099
E-mail

Media Relations
Phone: 216-566-5211
E-mail

Procurement
Phone: 216-781-4546
E-mail

Office of Business Development (Disadvantaged Business Enterprise (DBE) Program)
Phone: 216-566-5002
E-mail

Paratransit
Phone: 216-621-9500, select option 3
TDD: 216-781-6148
E-mail

Lost and Found
Phone: 216-566-5148
E-mail

Transit Police
24-Hour Emergency Dispatch: 216-566-5163
To report suspicious activity, call: 216-575-EYES (3937)
E-mail

Marketing
Phone: 216-566-5220
E-mail

Community Relations
Phone: 216-566-5251
E-mail

Programming & Planning
Phone: 216-566-5160
E-mail

Arts in Transit
Phone: 216-566-5160
E-mail

Web site

Phone: 216-566-5158
E-mail

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